Always an Issue
Seems like every time I go to upgrade our installation of ManageEngine ServiceDesk Plus, I run into issues and this day was no different. So just in case any other Systems Administrators out there are a little frustrated with upgrading this particular Help Desk software platform, I’ll tell you what fixed things up for me.
For some reason when running the UpdateManager.bat file which launches a GUI to update the software it failed (which is to be expected with this software). We have a Microsoft SQL Server 2008 database that the software is using on the back end. The error was something like “invalid state, the connection object is closed.” Whatever! Read the rest of this entry »
Microsoft Update Tuesday…Blah!
I absolutely dread Microsoft Update Tuesday. I think I dread it the most because I use System Center Configuration Manager (SCCM) to deploy software updates. Originally, when first deploying SCCM, I’ll admit that I didn’t spend quite enough time thinking through how sustainable the methodology that I configured would be. Now that I have 3 years worth of updates in SCCM, I decided that some changes need to be made to our methodology because it takes me too long to deploy new updates. So let’s see what configuration settings I can change to make this process a little easier and less time-consuming for me.
A Little About Our Environment
I have configured our SCCM environment with 1 Primary Site and 11 Secondary Sites which are geographically dispersed throughout the state, Ohio and Massachusetts. The Primary site has the Software Update Point site system installed. I utilize Update Lists to keep the updates organized and categorized. I categorize by update type (i.e. Security, Critical, Updates, Update Rollups, Service Packs, etc.) and year (i.e. 2009, ’10, ’11). This makes it easy to find specific updates and to later combine them into packages.
In the past I would divide the Deployment Management Advertisements along these lines as well. This was a terrible idea originally as I soon found out after 1 year of doing things this way that it would continue to take more time in the long run–as more years accumulated. Read the rest of this entry »