Always an Issue

Seems like every time I go to upgrade our installation of ManageEngine ServiceDesk Plus, I run into issues and this day was no different.  So just in case any other Systems Administrators out there are a little frustrated with upgrading this particular Help Desk software platform, I’ll tell you what fixed things up for me.

For some reason when running the UpdateManager.bat file which launches a GUI to update the software it failed (which is to be expected with this software).  We have a Microsoft SQL Server 2008 database that the software is using on the back end.  The error was something like “invalid state, the connection object is closed.”  Whatever! Read the rest of this entry »